Job Description
Welcome to the future of IT in Music City! We are looking for ambitious individuals to join our rapidly growing team.
At Tennessee Digital Innovations, we don't just maintain systems; we empower businesses to thrive through cutting-edge technology. We are seeking a dedicated IT Support Specialist to join our ranks. Even if you are just starting your career, we provide the comprehensive training and mentorship you need to become a tech rockstar.
Why join us?
- Modern, collaborative work environment in the heart of downtown Nashville.
- Comprehensive training on industry-standard tools (Active Directory, Help Desk Software, etc.).
- Opportunity for rapid career advancement within a fast-paced tech sector.
Responsibilities
- Provide first-level technical support for hardware and software issues via phone, email, and in-person.
- Assist in the deployment, configuration, and troubleshooting of new workstations and mobile devices.
- Monitor system performance and resolve network connectivity issues efficiently.
- Manage IT ticketing systems (e.g., Jira, ServiceNow) and prioritize incoming support requests.
- Collaborate with senior engineers to implement IT best practices and security protocols.
- Conduct user training sessions on new software, hardware, and cybersecurity awareness.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (Bachelor’s degree preferred).
- Strong basic understanding of computer hardware, operating systems (Windows 10/11), and networking concepts.
- Excellent problem-solving skills, attention to detail, and a proactive mindset.
- Ability to communicate complex technical concepts clearly to non-technical users.
- Must be authorized to work in the United States.