Job Description
We are seeking a driven and curious IT Support Specialist (Entry Level) to join our dynamic team in Indianapolis, IN. At IndyTech Innovations, we are passionate about empowering the next generation of tech talent. This role is perfect for recent graduates or career switchers looking to launch a career in Information Technology with a company that invests in its people.
In this position, you will act as the primary point of contact for technical support, helping our employees navigate complex systems with ease. You will gain hands-on experience in a fast-paced environment while working alongside senior engineers who will mentor you through every step of your journey.
What You'll Do
- Provide exceptional technical support for hardware and software issues.
- Troubleshoot network connectivity and resolve printer/scanner problems.
- Assist in the deployment of new workstations and devices.
- Maintain accurate documentation of technical issues and resolutions.
- Collaborate with the IT team to improve system efficiency and user experience.
If you have a passion for technology and a desire to learn, we want to hear from you!
Responsibilities
- Resolve hardware and software tickets for end-users in a timely manner.
- Install, configure, and maintain desktops, laptops, and peripherals.
- Diagnose and troubleshoot network connectivity issues.
- Manage software updates and security patches.
- Document all technical support interactions and resolutions.
Qualifications
- Currently pursuing a degree in Computer Science, Information Technology, or related field.
- Basic understanding of Windows operating systems and Microsoft Office Suite.
- Excellent interpersonal and communication skills.
- Strong analytical and problem-solving abilities.
- Willingness to learn and adapt to new technologies.