Job Description
Join our dynamic tech team in Long Beach as an IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. As the first point of contact for technical issues, you'll empower our team with seamless digital experiences while growing your expertise in cutting-edge IT solutions. Enjoy competitive benefits, mentorship from senior engineers, and a collaborative workspace in the heart of Long Beach's tech corridor.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts and permissions via Active Directory
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Document technical procedures and knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with vendors for hardware/software procurement
- Provide on-site and remote technical support to 100+ users
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Experience with Windows 10/11 and macOS troubleshooting
- Familiarity with Active Directory and Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment maintenance
- Valid California driver's license for occasional site visits