Job Description
Join TechNash Solutions as an IT Support Specialist and launch your career in Nashville's thriving tech scene! We're seeking passionate tech enthusiasts to provide exceptional user support across our growing portfolio of healthcare tech clients. This role offers structured training, mentorship from industry veterans, and clear pathways to specialize in cybersecurity, cloud infrastructure, or systems administration. Enjoy competitive benefits including paid certifications, flexible work options, and regular team-building events in Music City's vibrant downtown.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, group policies, and user permissions
- Deploy and configure cloud solutions including Microsoft 365 and Azure
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Implement security protocols and conduct vulnerability assessments
- Provide on-site and remote technical support for 150+ users
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ or Google IT Support Professional certification preferred
- Proficiency in Windows 10/11 and macOS troubleshooting
- Basic understanding of networking (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Strong problem-solving and customer communication skills
- Ability to lift 30 lbs for equipment maintenance tasks