Job Description
Join our dynamic IT team at TechNova Solutions and launch your career in the heart of Silicon Valley! We're seeking passionate entry-level IT professionals to provide essential technical support across our cutting-edge operations. As an IT Support Specialist, you'll gain hands-on experience with enterprise systems while working alongside industry experts in a collaborative, growth-oriented environment. This role offers unparalleled opportunities to develop your skills in network administration, cybersecurity, and cloud technologies while supporting Fortune 500 clients. We provide comprehensive training, mentorship programs, and a clear career progression path for high-performing candidates.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and active directory infrastructure
- Deploy and configure network equipment (switches, routers, firewalls)
- Document technical procedures and maintain knowledge base articles
- Provide Tier 1/2 support via ticketing system and remote assistance
- Assist with cybersecurity protocols and vulnerability assessments
- Collaborate with vendors for hardware/software procurement and maintenance
Qualifications
- Associate's degree in Computer Science or related field (or equivalent experience)
- 1-2 years of internship/volunteer IT experience preferred
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong troubleshooting skills using diagnostic tools and command-line interfaces
- Excellent written and verbal communication abilities
- Ability to work flexible hours including occasional on-call rotation