Job Description
Join CyberNet Solutions as an IT Support Specialist and kickstart your career in technology! We're seeking motivated entry-level professionals to provide exceptional technical support to our clients across El Paso. This role offers hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. Perfect for recent graduates eager to build foundational IT skills in cybersecurity, networking, and cloud technologies.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support and on-site assistance
- Manage Active Directory accounts and user permissions
- Deploy and maintain Windows 10/11 workstations and network infrastructure
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on security audits and compliance projects
- Provide end-user training on Microsoft 365 applications
Qualifications
- Associate's degree in IT or related field OR 1+ years help desk experience
- CompTIA A+ certification (preferred, not required)
- Proficiency with Windows OS and basic networking concepts
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment maintenance
- Valid Texas driver's license for occasional client visits