Job Description
We are looking for ambitious individuals to join our dynamic IT team as an Entry-Level IT Support Associate. If you are passionate about technology and ready to launch a career in the fast-paced world of Information Technology, we want to hear from you.
At TechHorizon Solutions, we believe in developing talent from within. You will receive comprehensive training and mentorship from senior engineers, ensuring you have the skills needed to succeed. This is an immediate hire opportunity for someone ready to grow.
Why Join Us?
- Immediate Start: Onboarding begins next week.
- Career Growth: Clear path to System Administrator or Network Engineer roles.
- Modern Tools: Work with the latest hardware and cloud technologies.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues.
- Assist end-users with desktop environments, printers, and network connectivity problems.
- Document technical issues, resolutions, and user interactions in our ticketing system.
- Maintain computer inventory and assist with hardware upgrades and deployments.
- Respond to incoming support tickets via phone, email, and remote desktop tools.
- Collaborate with the team to implement new IT policies and security procedures.
Qualifications
- High school diploma or GED is required; technical certifications are a plus.
- Basic knowledge of Windows operating systems and Microsoft Office Suite.
- Strong problem-solving skills and logical thinking capabilities.
- Excellent written and verbal communication abilities.
- Willingness to learn new technologies and obtain industry certifications (e.g., CompTIA A+).
- Ability to work in a collaborative team environment and adapt to changing priorities.