Job Description
Join our dynamic team as a Technical Support Specialist with comprehensive training provided! No experience necessary – we invest in your growth. This immediate hire opportunity in Houston, TX offers competitive pay, career advancement, and a supportive environment. Become a tech industry leader with our 4-week paid training program. Apply today and start your new career tomorrow!
Responsibilities
- Provide exceptional technical support to enterprise clients via phone, chat, and email
- Diagnose and resolve hardware/software issues using proprietary diagnostic tools
- Document cases accurately in CRM systems for quality assurance
- Collaborate with senior engineers on complex escalations
- Master new technologies through continuous training modules
- Contribute to knowledge base articles and best practices
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows/Mac proficiency)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Reliable internet connection for remote work options
- Valid driver's license (field support rotations)