Job Description
Join TechAdvance Solutions as an Entry-Level Tech Support Specialist and kickstart your IT career with comprehensive paid training! We're hiring motivated individuals in Richmond, VA for immediate full-time positions. No prior tech experience required – we'll provide all necessary certifications and hands-on mentorship to build your expertise in network troubleshooting, system administration, and customer service excellence. Enjoy competitive benefits, career growth opportunities, and a supportive team environment where your success is our priority.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Train end-users on new software implementations and security protocols
- Monitor system performance and escalate critical incidents
- Participate in continuous learning programs for emerging technologies
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal communication and customer service aptitude
- Willingness to obtain CompTIA A+ certification (company-funded)
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation
- Pass background check and drug screening