Job Description
Join our award-winning team as a Junior IT Support Specialist with comprehensive paid training and immediate hire opportunities! We're seeking motivated individuals in Charlotte, NC to launch their tech careers without prior experience. Our 4-week intensive training program covers cloud computing, cybersecurity fundamentals, and network administration. Enjoy competitive benefits, career advancement paths, and a collaborative work environment. No technical background required – we invest in your success!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install and configure workstations and network equipment
- Document IT incidents and resolutions using ticketing systems
- Collaborate with senior engineers on complex troubleshooting
- Conduct routine system maintenance and updates
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent required
- Strong problem-solving and communication skills
- Basic computer proficiency (Windows, Office Suite)
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid North Carolina driver's license for occasional site visits
- Pass background check and drug screening