Job Description
Join NexusTech Solutions as a Tech Support Specialist with comprehensive paid training and immediate hiring! We're seeking motivated individuals to launch their IT careers with our industry-leading training program. No prior experience required—just your passion for technology and customer service. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment. Start your tech journey today!
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues
- Diagnose and resolve customer inquiries via phone/email/chat
- Document troubleshooting steps and customer interactions
- Collaborate with senior engineers on complex escalations
- Participate in ongoing training to master new technologies
- Maintain accurate ticket records in CRM systems
- Support internal IT initiatives and infrastructure projects
Qualifications
- No prior IT experience required (training provided)
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Reliable transportation and punctuality
- Passion for technology and continuous learning