Job Description
Join our dynamic Austin team as an Entry-Level Technical Support Specialist! We're seeking motivated individuals with no prior experience – comprehensive paid training provided. Launch your IT career in a supportive environment with immediate start opportunities. Enjoy competitive benefits, growth-focused mentorship, and the chance to work with cutting-edge technology.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose hardware/software issues and implement solutions
- Document all interactions and resolutions in ticketing systems
- Collaborate with senior engineers on complex escalations
- Contribute to knowledge base articles and training materials
- Participate in continuous learning sessions and skill development
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to work flexible hours including weekends
- Passion for technology and continuous learning