Job Description
Join our award-winning customer service team immediately! We're seeking passionate Call Center Agents to represent leading brands in Philadelphia's thriving business district. Enjoy competitive pay, comprehensive benefits, and rapid career advancement in a dynamic environment. No experience required – full training provided!
Why Join Us?
- Start your career in just 7 days
- Health, dental, and vision insurance
- Tuition reimbursement programs
- Performance-based bonuses up to $5,000/yr
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries and service disruptions efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality metrics and KPI targets
- Collaborate with technical teams for complex issue resolution
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (GED)
- Minimum 40 WPM typing speed
- Exceptional verbal communication skills
- Ability to work flexible shifts (including weekends)
- Proficient with Microsoft Office suite
- Previous customer service experience preferred
- Clear background check and drug screening required