Job Description
Join our award-winning team as an Immediate Hire Call Center Agent in Corpus Christi, TX! Coastal Connect Solutions is seeking passionate communicators to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your skills make a real difference. Apply today and start your career journey tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed performance metrics including call quality, handle time, and CSAT scores
- Collaborate with team leads and specialists to resolve complex customer concerns
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM platforms (Salesforce experience a plus)
- Ability to multitask in fast-paced environments with empathy and patience
- Must pass background check and drug screening
- Authorized to work in the United States without sponsorship