Job Description
Join our award-winning customer service team in Milwaukee! We're seeking motivated Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions are recognized. No experience necessary – we provide paid training and rapid advancement opportunities for top performers.
Why Work With Us?
- Immediate start date with paid onboarding
- Health, dental, and vision insurance
- Tuition reimbursement program
- Performance-based quarterly bonuses
- Modern downtown Milwaukee office with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed productivity and quality metrics
- Collaborate with team members to improve service processes
- Identify opportunities to upsell additional services
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with conflict resolution experience
- Reliable transportation to downtown Milwaukee location
- Flexibility to work evenings/weekends (rotating schedule)
- Positive attitude with customer-first mindset
- Basic computer proficiency (typing 30+ WPM)