Job Description
Join our award-winning customer service team in Milwaukee and make an immediate impact! We're seeking energetic Call Center Agents to handle inbound/outbound calls for Fortune 500 clients. Enjoy comprehensive training, flexible scheduling, and a collaborative environment. This is your chance to launch a rewarding career in customer support with full benefits after 90 days.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, CSAT scores)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong verbal communication skills
- Ability to type 35+ WPM
- Proficiency with Microsoft Office Suite
- Flexible availability including weekends
- Positive attitude under pressure