Job Description
Join Our Award-Winning Call Center Team in Stockton!
ConnectServe Solutions is seeking energetic and customer-focused individuals to join our immediate-hire call center team. We offer competitive pay, comprehensive benefits, and a supportive work environment where your contributions are valued. If you're ready to launch your career in customer service, apply today!
What We Offer:
- Competitive hourly rate + performance bonuses
- Comprehensive health, dental, and vision insurance
- Paid training and career development programs
- Flexible scheduling options
- Modern, collaborative workspace in downtown Stockton
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Identify and escalate complex issues to supervisors
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts (including evenings/weekends)
- Type 40+ WPM with 95% accuracy
- Positive attitude and resilience under pressure