Job Description
Join our award-winning customer service team in sunny Orlando, FL! We're seeking dynamic Call Center Agents to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. No prior experience required – we provide paid training!
Why Work With Us?
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Career advancement opportunities
• Free on-site parking
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM tools (Salesforce, Zendesk)
- Document interactions accurately in compliance with company policies
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Typing speed: 35+ WPM with 95% accuracy
- Proficiency in Microsoft Office Suite
- Clear communication in English (bilingual Spanish a plus)
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screen