Job Description
Join GlobalConnect Solutions as a High-Paying Call Center Agent in Detroit, MI! We're seeking exceptional communicators to deliver premium customer experiences while earning industry-leading compensation. Enjoy a modern downtown workspace, comprehensive benefits, and career advancement opportunities in a fast-growing tech support environment.
Why Apply?
- Industry-leading hourly pay ($22-$30/hr) plus performance bonuses
- Comprehensive health, dental, and vision benefits
- 401(k) with company matching
- Tuition reimbursement program
- Professional development certifications
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve technical inquiries and troubleshoot software/hardware issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Upsell premium services during customer interactions
- Collaborate with tech teams for complex issue escalation
- Maintain product knowledge through continuous training
Qualifications
- Minimum 2 years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to type 45+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Flexibility to work evenings/weekends (rotating schedule)
- Valid U.S. work authorization