Job Description
Join DeltaTech Solutions' elite Customer Support Academy and kickstart your career in tech support! We're seeking motivated individuals in New Orleans, LA for our comprehensive paid training program. No prior experience required – just your passion for helping others and eagerness to learn. Our 8-week intensive training covers troubleshooting techniques, CRM systems, and communication mastery, followed by guaranteed placement in our dynamic support team. Enjoy competitive pay, full benefits, and clear career advancement paths.
What We Offer:
- Full salary during paid training period
- Industry-recognized certifications upon completion
- Mentorship from senior support specialists
- Flexible schedule options
- Health, dental, and vision benefits
Responsibilities
- Master DeltaTech's proprietary support tools and methodologies
- Handle customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with engineering teams to resolve complex issues
- Meet performance metrics including resolution times and CSAT scores
- Participate in ongoing skill development workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office suite
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Available for full-time training schedule (9am-5pm)
- Passion for technology and continuous learning