Job Description
Join our award-winning healthcare team as a Front Desk Receptionist and enjoy a competitive salary package in Lubbock's thriving medical district. We're seeking a polished professional to serve as the first point of contact for our high-volume practice. This role offers exceptional growth opportunities, comprehensive benefits, and a supportive environment where your administrative expertise truly makes a difference.
Responsibilities
- Manage patient intake and scheduling with precision using our advanced EHR system
- Handle multi-line phone systems and triage inquiries to appropriate departments
- Process insurance verifications and maintain accurate patient records
- Coordinate with medical staff to ensure seamless patient flow and wait times
- Assist with front office administrative tasks including billing support and document management
- Uphold HIPAA compliance and strict confidentiality standards
- Represent the company with exceptional customer service during all patient interactions
Qualifications
- Minimum 2 years of medical front desk or high-volume reception experience
- Proficiency in EHR systems (Epic or Cerner preferred)
- Exceptional communication and multitasking abilities
- Strong attention to detail with data entry and record-keeping
- Professional demeanor with conflict resolution skills
- Valid Texas driver's license and reliable transportation
- Ability to work flexible shifts including occasional weekends
- CPR certification or willingness to obtain within 30 days