Job Description
Join Omaha's premier customer service team with industry-leading compensation! We're seeking dynamic Call Center Agents to deliver exceptional experiences while earning 20% above Omaha's market rate. Our award-winning culture combines competitive pay ($22-$28/hour), comprehensive benefits, and rapid career advancement. Work in a modern downtown facility with free parking, flexible scheduling, and quarterly performance bonuses. No cold calling – focus on resolving inquiries for Fortune 500 clients in a supportive, tech-enabled environment.
Why Choose Us?
- Industry-leading pay structure with uncapped commission potential
- 100% paid health/dental/vision insurance for employees
- Tuition reimbursement and professional development certifications
- 4-day work week options (10-hour shifts)
- Annual profit-sharing program
Responsibilities
- Handle high-volume inbound/outbound calls with 95%+ customer satisfaction
- Resolve complex billing, technical, and account inquiries
- Document interactions in Salesforce CRM with 99%+ accuracy
- Meet/exceed KPIs: 25+ calls/day, <8 min AHT, >85% CSAT
- Collaborate with Tier 2 support for escalations
- Participate in monthly upsell campaigns for premium services
- Maintain 100% compliance with PCI-DSS regulations
- Train new agents on systems and best practices
Qualifications
- 2+ years BPO/call center experience
- Proficient in Salesforce, Zendesk, or similar CRM
- Proven track record of exceeding performance metrics
- Ability to type 45+ WPM with 98% accuracy
- Spanish bilingual certification (strongly preferred)
- Associates degree in business or related field
- Experience in healthcare/financial services verticals
- Valid NE state notary commission (or willingness to obtain)