Job Description
Are you a dynamic communicator looking for a rewarding career? Pacific Contact Solutions is currently seeking top-tier Call Center Agents to join our high-performing team in Anaheim, CA.
We offer competitive compensation, comprehensive benefits, and a collaborative work environment. If you have a passion for helping others and thrive in a fast-paced setting, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($22.00 - $28.00).
- Health, dental, and vision insurance.
- Paid training and career advancement opportunities.
- Modern, open-office workspace in the heart of Orange County.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently to ensure high satisfaction scores.
- Document all interactions accurately in our CRM system.
- Identify upsell and cross-sell opportunities to drive revenue growth.
- Collaborate with team leads and support departments to escalate complex issues.
- Adhere to all company policies, compliance standards, and call scripts.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or call center operations (1+ years preferred).
- Proficient computer skills, including Microsoft Office Suite and CRM software.
- Excellent verbal communication and active listening skills.
- Ability to type at least 35 WPM.
- Reliable internet connection and workspace if remote/hybrid.