Job Description
Join Houston's premier customer service team with industry-leading compensation! Elite Customer Solutions is seeking motivated Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive hourly rates, performance bonuses, comprehensive benefits, and rapid career growth in our state-of-the-art downtown facility.
Why Join Us?
- Starting pay 40% above Houston market average
- Health, dental, vision, and 401(k) matching
- Paid training and certification programs
- Clear advancement path to team lead/supervisor
- Modern work environment with free parking
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems (Salesforce/Zendesk)
- Meet/exceed quality metrics and service level agreements
- Collaborate with support teams to resolve complex issues
- Participate in ongoing training and process improvements
- Maintain customer satisfaction scores above 95%
Qualifications
- Minimum 2 years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and multitasking
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent required
- Spanish bilingual preferred (not required)
- Pass background check and drug screening
- Proven problem-solving abilities