Job Description
Join our award-winning team at Pacific Pointe Healthcare as a Front Desk Receptionist and become the welcoming face of our premier medical facility. We're seeking a charismatic professional to deliver exceptional patient experiences while supporting our clinical operations. This full-time position offers competitive compensation, comprehensive benefits, and a vibrant work environment in sunny San Diego.
Responsibilities
- Manage high-volume phone systems with professional call routing and triage
- Coordinate patient check-in/out processes using Epic EMR software
- Schedule appointments across 15+ provider calendars with precision
- Verify insurance eligibility and collect co-pays efficiently
- Maintain immaculate reception area and waiting space standards
- Process medical records requests and HIPAA-compliant documentation
- Collaborate with billing department for accurate charge capture
- Train new staff on reception protocols and patient engagement
Qualifications
- Minimum 2 years medical front desk or healthcare reception experience
- Expertise in Epic EMR or comparable practice management systems
- Exceptional multitasking abilities with proven time management
- Strong knowledge of HIPAA regulations and patient privacy protocols
- Professional demeanor with exceptional customer service skills
- Proficiency in Microsoft Office Suite and scheduling software
- Ability to remain calm and solution-oriented in high-pressure situations
- Spanish bilingualism preferred for diverse patient population