Job Description
Join our award-winning customer experience team as a Full-Time Call Center Agent in Fort Wayne! At CustomerConnect Solutions, we empower talented professionals to deliver exceptional service while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. If you're passionate about helping others and thrive in dynamic settings, this is your opportunity to shine in one of Indiana's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve issues efficiently using CRM systems and knowledge bases
- Meet/exceed performance metrics including CSAT and call resolution times
- Document interactions accurately and maintain detailed records
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in fast-paced environments