Job Description
Join our award-winning customer service team in Louisville, KY! Premiere Customer Solutions is offering an exclusive $2,500 sign-on bonus for qualified Call Center Agents who start before September 30, 2023. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in the heart of downtown Louisville. No previous call center experience required—we provide paid training!
As a Call Center Agent, you'll be the voice of our clients, delivering exceptional service through inbound/outbound calls. Our state-of-the-art facility offers flexible scheduling, advancement opportunities, and a culture that rewards performance. Apply today to claim your bonus spot!
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while meeting KPIs
- Collaborate with team members to escalate complex issues effectively
- Participate in ongoing training to enhance product knowledge and soft skills
- Meet/exceed quality assurance standards and customer satisfaction metrics
- Contribute to team goals through cross-functional support initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or sales experience
- Strong typing skills (35+ WPM) and proficiency with Microsoft Office
- Exceptional communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Proven problem-solving skills with attention to detail
- Pass background check and drug screening
- Must be authorized to work in the US