Job Description
Join our award-winning customer service team in Stockton and launch your career in a supportive environment! We're seeking motivated individuals with no prior experience to become Call Center Agents. Enjoy comprehensive paid training, flexible scheduling, and opportunities for advancement. Our state-of-the-art facility offers a collaborative atmosphere with competitive benefits including health insurance, 401(k) matching, and performance bonuses. Work with industry-leading clients while developing valuable communication and problem-solving skills.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and professionalism
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- No prior experience required – full training provided
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening