Job Description
Are you seeking a stable career opportunity with flexible hours? Apex Support Solutions is urgently hiring for Night Shift Customer Support Representatives in Portland, Oregon.
This is a fantastic opportunity for individuals looking to enter the workforce with no prior experience required. We pride ourselves on our comprehensive paid training program that ensures you are fully prepared to succeed in your role.
Join a dynamic team where your hard work is recognized and rewarded. We offer a supportive environment, competitive pay, and clear paths for advancement.
Responsibilities
- Handle inbound and outbound customer calls and emails during evening and night shifts.
- Assist customers with product inquiries, order issues, and general account support.
- Document all customer interactions and solutions accurately in our CRM software.
- Collaborate with the day shift team to resolve complex issues and maintain workflow.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Ensure compliance with company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent.
- Must be at least 18 years of age.
- Must be available to work rotating night shifts (e.g., 8:00 PM – 4:00 AM).
- Reliable high-speed internet connection and a quiet home office space.
- Basic computer proficiency and typing skills.
- Strong verbal communication skills and a professional telephone manner.