Job Description
Join our dynamic team and launch your career without prior experience! CityServe Solutions is seeking motivated Entry-Level Customer Service Specialists to deliver exceptional support to our growing client base. We provide comprehensive training and a supportive environment where your growth is our priority. If you're passionate about helping others and ready to build a professional foundation, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Process transactions and resolve billing concerns efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex issues
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for response time and resolution
- Contribute to team improvement initiatives
Qualifications
- No prior experience required – we train our team from the ground up!
- High school diploma or equivalent (current students welcome)
- Strong verbal communication skills in English
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Ability to work flexible hours including weekends
- Reliable transportation to our downtown Austin office