Job Description
Join our award-winning customer experience team at Customer Connect Solutions! We're seeking passionate Full-Time Call Center Agents to deliver exceptional service to our growing client base in Fort Wayne, IN. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your voice matters. As a key member of our team, you'll help shape positive customer interactions while advancing your career in a dynamic, technology-driven setting.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues via phone, email, and chat
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training programs
- Identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure
- Flexibility to work weekends/holidays as needed