Job Description
Join our award-winning customer experience team at Stellar Solutions Inc. in sunny St. Petersburg, FL! We're seeking passionate Full-Time Call Center Agents to deliver exceptional service to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture where your voice matters. Our state-of-the-art facility offers flexible scheduling, professional development, and opportunities for career advancement. If you thrive in dynamic environments and love helping people, this is your chance to grow with us!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics including call resolution rate and CSAT scores
- Collaborate with cross-functional teams to improve service workflows
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to navigate multiple systems simultaneously
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings/weekends as needed