Job Description
Join our award-winning customer support team in the heart of NYC! Global Solutions Inc. is seeking passionate Full-Time Call Center Agents to deliver exceptional service to our diverse clientele. We offer competitive compensation, comprehensive benefits, and a dynamic work environment where your growth matters.
Why Join Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Modern Manhattan office with skyline views
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in Salesforce CRM
- Meet/exceed KPIs for call resolution and customer satisfaction
- Collaborate with team to improve service quality
- Participate in quarterly training sessions
- Identify upsell opportunities for premium services
- Adhere to compliance protocols for data privacy
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environment
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities
- Type 40+ WPM with high accuracy
- Flexible availability including weekends