Job Description
Join our award-winning customer service team in Charlotte and start your new career tomorrow! We're seeking motivated Call Center Agents to deliver exceptional support to our Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and comprehensive training – no experience necessary!
Why Nexus Solutions?
• Same-day onboarding
• Health benefits for full-time contractors
• Career advancement opportunities
• Modern downtown Charlotte office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems with 98% accuracy
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads on process improvements
- Participate in quarterly training sessions
- Maintain 100% adherence to compliance protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience
- Strong typing speed (40+ WPM) and computer literacy
- Excellent verbal communication skills
- Ability to work flexible shifts (evenings/weekends)
- Proficient with multitasking and time management
- Pass background check and drug screening
- Must be authorized to work in the US