Job Description
Join our award-winning customer service team as a Call Center Agent and receive a $1,500 sign-on bonus! ConnectCare Solutions is seeking energetic and compassionate professionals to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and clear career advancement opportunities in our modern Anaheim facility.
We invest in our people through paid training, flexible scheduling options, and monthly performance incentives. As part of our family, you'll gain valuable skills in conflict resolution, CRM systems, and client relationship management – all while making a tangible impact.
Responsibilities
- Handle 50-70 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries using Salesforce and Zendesk platforms
- Meet/exceed KPIs including CSAT scores (90%+ target) and AHT
- Document interactions accurately in CRM systems
- Collaborate with supervisors to improve service processes
- Participate in bi-weekly coaching sessions and product training
- Contribute to team success through knowledge sharing
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM tools
- Ability to type 35+ WPM with 95% accuracy
- Flexibility to work evenings/weekends (rotating schedule)
- Strong problem-solving and conflict resolution abilities