Job Description
Join our award-winning customer service team in Fort Wayne! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture focused on growth and recognition. No prior experience required – we provide paid training and career advancement opportunities.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and patience with diverse customers
- Basic computer proficiency and typing speed (30+ WPM)
- Flexible availability including evenings/weekends
- Positive attitude and team-oriented mindset