Job Description
Join our award-winning customer support team as a Full-Time Call Center Agent in sunny St. Petersburg, FL! We're seeking passionate individuals to deliver exceptional service to our global clientele. Enjoy comprehensive benefits, career growth opportunities, and a vibrant workplace culture. No experience required – we provide full paid training!
Why Join Us?
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement program
- Modern downtown office with stunning waterfront views
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Meet/exceed performance metrics (call quality, resolution rate)
- Document interactions in CRM system accurately
- Collaborate with team to improve service processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Windows OS and basic software
- Ability to work flexible shifts (including weekends)
- Positive attitude and team player mentality