Job Description
Join our award-winning Scottsdale luxury resort team as a Front Desk Receptionist! We're offering an exceptional $1,500 sign-on bonus for qualified candidates who start before November 30th. Be the first face of our premium desert retreat, delivering world-class guest experiences while advancing your hospitality career in one of America's most vibrant destinations. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your professionalism shines.
Responsibilities
- Deliver exceptional guest service through warm check-ins/check-outs and personalized assistance
- Manage multi-line phone system, email inquiries, and digital reservations
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping, valet, and concierge teams for seamless guest experiences
- Utilize property management software (Opera) for room assignments and reporting
- Resolve guest inquiries and concerns with empathy and efficiency
- Maintain pristine front desk area with professional appearance
Qualifications
- Minimum 1 year luxury hospitality or high-end customer service experience
- Proficiency in Opera, Marriott, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments while maintaining composure
- Valid Arizona driver's license and clean driving record (required for valet coordination)
- Professional appearance and polished phone etiquette
- Flexibility to work evenings, weekends, and holidays