Job Description
Join our dynamic team at Grand Hospitality Group as an Immediate Hire Front Desk Receptionist in the heart of New Orleans! We're seeking a professional, energetic individual to be the first point of contact for our esteemed guests. This is a fantastic opportunity to showcase your exceptional customer service skills in a vibrant, fast-paced environment. Enjoy competitive pay, comprehensive benefits, and the chance to be part of New Orleans' premier hospitality experience. Apply today and start your career journey with us!
Responsibilities
- Manage guest check-in/check-out procedures efficiently
- Answer and direct incoming calls professionally
- Handle guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing transactions
- Maintain a clean, organized reception area
- Assist with administrative tasks (scheduling, filing)
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with reservation systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask in high-pressure situations
- Professional appearance and demeanor
- Knowledge of New Orleans tourism preferred