Job Description
Join our dynamic team at Premier Hospitality Group as a Front Desk Receptionist and become the first point of contact for our valued guests in Newark, NJ. This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth in a thriving hospitality environment. We're seeking a polished professional to deliver exceptional customer service while managing daily front desk operations with precision and warmth.
Responsibilities
- Manage check-in/check-out procedures for guests using our proprietary reservation system
- Handle incoming calls and communications with professionalism and efficiency
- Coordinate concierge services and guest requests (transportation, dining recommendations)
- Maintain accurate guest records and manage room inventory in real-time
- Process payments and resolve billing discrepancies promptly
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year experience in front desk or customer service role
- Proficiency with hotel management software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid driver's license and reliable transportation
- Professional appearance and polished demeanor
- Flexible availability including weekends and holidays
- Basic knowledge of Newark area attractions and services