Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Metro Toledo Medical Center! We're seeking a polished professional to be the first point of contact for patients and visitors. Enjoy a collaborative environment, comprehensive benefits package, and opportunities for career growth. Why join us? Competitive pay, health insurance, paid time off, and ongoing professional development. Apply today to become an integral part of our patient-first culture!
Responsibilities
- Manage patient check-in/out procedures efficiently while maintaining HIPAA compliance
- Handle multi-line phone systems and route calls to appropriate departments
- Schedule appointments and manage electronic health records (EHR) systems
- Assist patients with insurance verification and billing inquiries
- Maintain a clean, organized reception area with professional appearance
- Coordinate with clinical staff to ensure smooth patient flow
- Resolve patient concerns with empathy and discretion
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years of front desk or customer service experience
- Proficiency in EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite
- Exceptional communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Ability to multitask in a fast-paced environment
- Basic knowledge of medical terminology
- Professional appearance and demeanor