Job Description
Join our award-winning team as a Front Desk Receptionist at Grand Hotel Philadelphia! We're seeking a charismatic professional to deliver exceptional guest experiences in the heart of downtown. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your smile makes a difference. Apply today and start your hospitality career with us!
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Coordinate room assignments and special guest requests
- Maintain accurate reservation and billing records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and demeanor
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of customer service or front desk experience
- Proficiency in property management systems (e.g., Opera)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Philadelphia attractions and services