Job Description
Join our dynamic team at Premier Hospitality Group as an immediate hire Front Desk Receptionist! This is a fantastic opportunity to be the first point of contact for our luxury hotel guests in the heart of Miami. We're seeking a polished professional with exceptional communication skills to deliver outstanding guest experiences. Enjoy competitive pay, benefits, and a vibrant work environment in one of America's most exciting cities.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management software
- Answer multi-line phone calls and direct inquiries to appropriate departments
- Coordinate room reservations and manage booking systems
- Handle guest complaints with empathy and resolve issues promptly
- Process payments and maintain accurate financial records
- Assist with administrative tasks including scheduling and filing
- Collaborate with housekeeping and maintenance teams
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities
- Professional appearance and demeanor
- High school diploma or equivalent required
- Fluency in English and Spanish preferred