Job Description
Join our award-winning healthcare team as a Front Desk Receptionist where premium equipment is provided to ensure your success! We offer a modern, collaborative environment with state-of-the-art technology to support your daily operations. At Metropolitan Wellness Center, we value professionalism, compassion, and excellence in patient experience. This full-time position includes comprehensive benefits, competitive compensation, and opportunities for career growth.
Our ideal candidate thrives in fast-paced settings, possesses exceptional communication skills, and takes pride in creating welcoming first impressions. With all necessary equipment including dual-monitor workstations, advanced scheduling software, and ergonomic furniture provided, you'll focus on delivering exceptional service.
Responsibilities
- Manage patient check-in/out processes using our HIPAA-compliant EHR system
- Coordinate multi-line phone system and triage inquiries to appropriate departments
- Process insurance verifications and maintain accurate patient records
- Assist with appointment scheduling and calendar management
- Manage office inventory and equipment maintenance coordination
- Support administrative tasks including billing inquiries and correspondence
- Collaborate with clinical teams to ensure seamless patient flow
Qualifications
- Minimum 2 years medical/reception experience required
- Proficiency in EHR systems (Epic, Cerner, or similar)
- Exceptional verbal/written communication skills
- Strong organizational abilities with attention to detail
- Professional demeanor and customer service excellence
- Ability to multitask in high-pressure environments
- Basic knowledge of medical terminology and insurance processes
- High school diploma or equivalent required