Job Description
Join our award-winning team at the Anaheim Grand Hotel, a premier destination in the heart of Southern California! We're seeking a polished Front Desk Receptionist to deliver exceptional guest experiences at our luxury property. This direct-hire role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a vibrant hospitality environment. If you thrive in fast-paced settings and possess exceptional communication skills, we encourage you to apply today!
Responsibilities
- Manage front desk operations including check-ins/check-outs and reservation management
- Handle high-volume phone calls with professionalism and efficiency
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with event coordination and concierge services
- Maintain a clean, organized, and welcoming lobby area
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in Opera or similar hotel management software
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Strong attention to detail with organizational abilities
- Valid California driver's license and reliable transportation