Job Description
Join our award-winning team as a Front Desk Receptionist at our luxury hotel in Glendale, AZ! We're urgently seeking a polished professional to be the first point of contact for our esteemed guests. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic hospitality environment. If you excel in customer service and thrive in fast-paced settings, apply now to become an integral part of our guest experience team!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle phone inquiries and reservations using our PMS system
- Coordinate concierge services and local activity recommendations
- Process payments and maintain accurate financial records
- Address guest concerns promptly with exceptional problem-solving
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through impeccable presentation
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Professional appearance and demeanor
- Valid Arizona driver's license preferred
- Availability to work flexible shifts including weekends/holidays