Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Lubbock Wellness Center! We're seeking a charismatic professional to be the first point of contact for our valued patients. This role combines exceptional customer service with administrative excellence in a modern, supportive environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in Lubbock's premier healthcare facility.
Responsibilities
- Manage patient check-in/out processes with efficiency and warmth
- Handle multi-line phone system and triage calls appropriately
- Schedule appointments using EMR systems (Epic experience preferred)
- Collect and verify insurance information accurately
- Maintain organized patient records and confidential data
- Coordinate with clinical staff to ensure seamless patient flow
- Process payments and manage daily reconciliation
- Assist with light clerical duties as needed
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or reception experience
- Proficiency with Microsoft Office Suite and EMR systems
- Exceptional communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic medical terminology knowledge preferred
- Positive attitude and professional appearance