Job Description
Join our award-winning healthcare team as the first point of contact for patients at Lexington Healthcare Associates. We're seeking a polished Front Desk Receptionist to deliver exceptional patient experiences in our state-of-the-art facility. This full-time role offers competitive benefits, growth opportunities, and a supportive environment where your administrative skills make a real difference. If you thrive in fast-paced settings and excel at creating welcoming atmospheres, apply today to become the face of our practice!
Responsibilities
- Manage patient check-in/out procedures efficiently while maintaining HIPAA compliance
- Handle multi-line phone systems with professionalism and accuracy
- Schedule appointments and coordinate calendars across multiple departments
- Process insurance verifications and collect patient payments
- Maintain organized digital filing systems and update patient records
- Collaborate with clinical teams to ensure seamless patient flow
- Resolve patient inquiries with empathy and problem-solving skills
Qualifications
- Minimum 1 year experience in medical office reception or customer service
- Proficiency in EMR/EHR systems (Epic or Cerner preferred)
- Exceptional communication and interpersonal abilities
- Strong organizational skills with attention to detail
- Ability to multitask effectively in high-pressure situations
- Basic knowledge of medical terminology and insurance processes
- High school diploma or equivalent; Associate's degree preferred