Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Lubbock Medical Center! We're seeking a polished professional to be the first point of contact for our patients and visitors. This role combines administrative excellence with exceptional customer service in a state-of-the-art facility. Enjoy competitive benefits, career growth opportunities, and a supportive team environment. If you thrive in dynamic settings and want to make a difference in patients' experiences, apply today!
Responsibilities
- Manage patient check-in/out processes using Epic EMR system
- Answer multi-line phone system with professional call handling
- Schedule appointments and coordinate with medical departments
- Process insurance verifications and collect payments
- Maintain organized patient records and filing systems
- Coordinate visitor access and security protocols
- Assist with administrative tasks including scanning/filing
Qualifications
- High school diploma or equivalent required
- 1+ years front desk/reception experience preferred
- Proficiency in Microsoft Office Suite and EMR systems
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced healthcare environment
- Basic medical terminology knowledge required
- Customer service certification a plus