Job Description
Join our award-winning team at Premier Hospitality Group as a Front Desk Receptionist and become the first point of contact for our esteemed guests! We're seeking a polished, energetic professional to deliver exceptional service in our luxury Orlando resort setting. This role offers immediate start opportunities for candidates ready to make an impact. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Orlando's tourism district.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries via phone, email, and in-person with professionalism
- Coordinate concierge services and local activity bookings
- Maintain accurate reservation and guest records in property management systems
- Process payments and manage financial transactions securely
- Collaborate with housekeeping and maintenance teams to resolve guest requests
- Uphold brand standards through impeccable presentation and service
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with reservation systems (e.g., Opera, PropertyWare)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid Florida driver's license preferred
- Availability to work flexible shifts including weekends/holidays